Last Updated: September 19, 2023
Thank you for shopping at Cutokido.com. We strive to provide high-quality accessories and digital products for children. Your satisfaction is important to us. Please read our Refund and Returns Policy carefully to understand your options in case you encounter issues with your purchases.
1. Refund Eligibility
We do not generally offer returns for products, but we offer partial or full refunds in the following situations:
a. Product Description Mismatch: If the product you received does not match the description on our website, you may be eligible for a refund. Please contact us within [number] days of purchase and provide clear evidence of the discrepancy.
b. Unable to Download Product: If you experience technical difficulties preventing you from downloading a digital product, please contact us within [number] days of purchase. We will work with you to resolve the issue. If we are unable to provide a solution, you may be eligible for a refund.
c. Non-Delivery: If you did not receive the product you purchased, please contact us within [number] days of the expected delivery date. We will investigate the issue and, if confirmed, issue a refund or resend the product, depending on your preference.
d. Faulty Items: If you receive a faulty physical product, please contact us within [number] days of receiving the item. We will work with you to assess the issue. If the item is deemed faulty, you may be eligible for a refund or a replacement, depending on product availability.
2. Refund Process
To initiate a refund request, please follow these steps:
- Contact our customer support team at contact@cutokido.com within the specified time frame for your particular situation (as outlined above).
- Provide clear details and evidence, such as photos or screenshots, to support your refund request.
- Our team will review your request and, if eligible, process the refund within [number] business days.
- Refunds will be issued to the original payment method used during the purchase. Please note that it may take some time for the refund to appear in your PayPal account, as PayPal processing times vary.
3. PayPal Payment Protection
When you make a purchase on Cutokido.com using PayPal, you are covered by PayPal’s payment protection policies. If you encounter any issues with your purchase, you can also open a dispute through PayPal for additional assistance.
4. Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us at contact@cutokido.com. We are here to help and ensure your shopping experience with us is enjoyable and hassle-free.
Please note that this policy is subject to change without notice. Please refer to the most recent version available on our website for the latest information.